Refund policy
Refund & Cancellation Policy
Policy Overview: At Whiff Story, we take pride in the quality and integrity of our fragrances. Due to the personal nature of our products and hygiene standards, we maintain a strict No Return and No Refund Policy. Please review your order carefully before confirming your purchase.
Returns & Refunds:
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All Sales Are Final: We do not accept returns or offer refunds on any products once they have been delivered.
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Hygiene & Safety: To ensure the safety of our customers, we cannot restock or resell opened or used personal care products. Therefore, we cannot accept returns even if the product is unused.
Cancellations:
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Before Shipping: You may cancel your order only if it has not yet been shipped. Please contact us immediately at curiouswhiffo@whiffstory.com with your Order ID to request a cancellation. If the order is still in the "Processing" stage, we will process a full refund to your original payment method.
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After Shipping: Once an order has been dispatched, handed over to our courier partner, or a tracking number has been generated, cancellations are not permitted.
Damaged or Wrong Items: In the unlikely event that you receive a damaged product or the wrong item:
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You must notify us within 24 hours of delivery.
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Email us at curiouswhiffo@whiffstory.com with your Order ID and an unboxing video clearly showing the sealed package being opened and the damage/issue.
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Upon verification, we will issue a replacement for the same item. We do not offer cash refunds.